Critical Communication Strategies in Incident Management & Beyond
Summary
Join our expert panel as we delve into the essential communication strategies that underpin successful incident management. We will explore key strategies to streamline communication flow, share insights on applying these tactics across various functions, and discuss best practices for maintaining clear and decisive communication. This session will not only equip you with the tools to enhance your communication capabilities in incident management, but prepare you to be a more effective communicator in your organization’s most critical moments.
Speakers
Stephen is the co-founder and CEO of incident.io, where they're building incident management tooling that's so good, people will break things on purpose. A software engineer by training, he previously led engineering teams at Monzo, and co-founded Ravelin, a fraud detection startup.
Balaji Narayanan is the Head of Infrastructure at Clari. In this role, he is responsible for driving engineering team velocity and efficiency. He is also responsible for reliability and availability of Clari. Balaji is passionate about building high-performance teams and employs a collaborative leadership style. He excels at translating complex business problems into actionable deliverables by fostering a culture of continuous learning and innovation.
I'm an Engineering Leader with expertise in cloud, platform, data and infrastructure for enterprises. I have built products that include Big Data SaaS offerings at Cloudera, low-code data platforms at Airtable, and most recently, secret management products at HashiCorp. My trademark is building orgs with a collaborative and inclusive culture. I thrive in resource-constrained environments that require efficient execution and a strong sense of ownership.
