As Vice President, Platform Engineering at Freshworks, Vamsee Lakamsani leads a 200+ engineer organization responsible for the cloud-native, distributed services foundation that powers 72,000+ customer accounts globally as well as internal AI adoption to accelerate product development. Over more than 30 years, his experience has spanned Service Operations (ITOM, ITSM) SaaS at ServiceNow, software to build and operate the world's largest laser system that achieved n...