Kathleen Vignos is a VP of software engineering at Capital One. Her organization, Customer Resiliency, builds web, mobile, and backend applications to meet customer needs in times of financial hardship so they can resolve their debt and get back on track. These applications run on a modern stack with ML decisioning and serverless components hosted on AWS. Previously in her 6 years at Twitter, Kathleen worked on promoted tweet review, tweet translation, abuse tooling, and infrastructure automatio...