Adrian McDermott has been leading the Product Management and Engineering teams for Zendesk since 2010. Zendesk is a publicly traded, web-based customer service software company founded in Denmark and now headquartered in San Francisco, California. Previously, he was Chief Technical Officer at Attributor, where he managed web crawling and content identification systems for text, video, and images. Adrian was the first engineer hired by Plumtree Software and remained with the company through the I...